Exchange 2010 Unified Messaging Not Working
You should be able to review the log files from pulling the traces (in the trace and alert) and go to that time to see what is (or isn't happening)You may Until this problem is corrected, the MWI state for this user may be out of sync. Jeff Schertz said: #Lync 2010 and #Exchange 2010 SP1 UM Integration detailed walkthrough http://bit.ly/dz0BXj […] Reply Lync and Exchange UM Integration : Jeff Schertz's Blog « JC's Blog-O-Gibberish says: November 15, In CiscoUnity Connection Administration, browse to the Unified Messaging> Unified Messaging Services page, and select the unified messaging service associated with the unified messaging account that you are testing. this content
See also the "Troubleshooting Personal Call Transfer Rules in CiscoUnity Connection 8.x" chapter. This procedure assumes that the Exchange Server 2010 server has already been installed. Any ideas where I can look to start trout shooting this? Reply PierreM says: June 22, 2011 at 12:45 pm Jeff, I don't know if this is normal, but when I go through the Auto attendant it is able to recognize the
Several functions may not work. none of the new users that are on Lync are able to dial any of the AA on Exchange. I'd rather not have to have a new one, since it would require that all of our users (including the CIO who demanded she be on the pilot) be reregistered.
- Lync Calls to Exchange Auto Attendant Fail : Jeff Schertz's Blog says: November 15, 2010 at 3:12 pm […] as many days related to Exchange and Lync Unified Messaging integration.
- The content of event ID 1400 is also different from the SIP OPTIONS failure event ID 1088 logged by Exchange 2007, which logged only one failure per event.
- Although the speech-enabled auto-attendant accepts DTMF commands, the user is not notified this is possible unless a DTMF fallback auto attendant is configured.Creating the Hunt GroupsThe default hunt group that is
- With the UM IP Gateway from either the dial plan or directly on the UM server, you can look for Application event log ID 1400 that indicates a SIP OPTIONS failure
- I had this working with OCS 2007 R2.
- Is this the problem?
- The American and British English terms are sometimes different and things US citizens understand immediately are a puzzle for us Brits!
- Improve IT security: Start with these 10 topics Want to be more repsponsible about IT security in your organization?
- Configure UM Dial Plan, Policy, and Auto Attendant settings.
- I'm ALL ears!
I’ve removed the UM role from the old server. Verify the type is set (we used default Exchange/BPOS-D) 2. If the calendar-enabled unified messaging account connects to an Exchange server, the user has access to events only from the Exchange calendar. Step4 Select Save. "Access Exchange Calendar and Contacts" Option Is Not Available for Unified Messaging Accounts When the Access Exchange Calendar and Contacts check box does not appear on the Unified
This article doesn’t go into the handling of the SIP NOTIFY between the UM server and a UM IP Gateway. For more information, see the "IP Communications Required by CiscoUnity Connection 8.x" chapter in the Security Guide for CiscoUnity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsecx.html. I.e. 72010 for extension 2010.I'm sure this is a simple fix to make outgoing calls that start with 7 work. If TLS (Transport Layer Security) is being used, certificates are a common item to check.
I also created a Dial plan that enable Lync users to call to the Subscriber and AutoAttendant numbers. My Subscriber Access works as expected and I can also use the Auto Attendant to transfer a call by spelling the name. I've turned on the traces for Message Tracking Traces & Single Inbox and (this is where it gets iffy) ran a query for Connection Mailbox Sync. If you're verifying a mailbox hosted in the cloud, you should enter the FQDN of the SBC device, which will in turn forward the call to one of our UM servers.
On the user workstation, in Outlook 2010, click the ViewMail tab. Simple, fast and efficient, just the kind of tool you need in your daily IT adventures. Troubleshooting Problems with Invalid Passwords in Connection 8.5 and Later When users change their CiscoPersonal Communications Assistant (PCA) password in the Messaging Assistant, they also must update the password configured in Step4 Select Save.
On the Exchange server, confirm that SP2 or later is installed. 2. news HP, Staples & Costco Black Friday 2016 tech deals revealed Six big projects that went open-source Newsletters Sign up and receive the latest news, reviews and trends on your favorite technology Though we have seen that if Exchange is not running the latest rollups in SP2 or higher that it resets the connections to the default policy and that impacts the connections To resolve this issue complete the wizard and then use the Exchange Management Console to navigate to the UM Settings tab on the UM server properties located under Server Configuration >
Useful links Understanding Message Waiting Indicator -An in-depth description of the MWI. If calls to the Auto Attendant are failing, then take a look at the resolution in my next article. I've also attached the log file of this scenario: oubound-calls-go-to-voicemail-instead-of-dialing-out.txtThanks!Based on the screen shots, the setup looks good. http://tubemuse.com/exchange-2010/exchange-2010-eas-not-working.html Any thoughts?
Thanks again, I enjoy your posts! Traces for this diagnostic test can be found at ‘C:\Users\Administrator\AppData\Roaming\Microsoft Exchange 2010 UM Troubleshooting Tool'. I wish you had a lab setup with a UM servername in CAPITOL letters and the result of using a certificate with small letters Reply jeffschertz says: December 12, 2010 at
Confirm that the Synchronize Connection and Exchange Mailboxes (Single Inbox) check box is checked. 2.
GET STARTED Join & Write a Comment Already a member? also, the same problem appeared when i called Lync client and didn't answer, i don't hear ny voice message. The term Message Waiting Indicator (MWI) is usually applied to notifications delivered by the user’s phone using mechanisms such as a light on the phone, a special icon or highlighted notification check my blog By the way, did you notice the last lines outputted by the tool?
If a firewall is configured between the Connection and Exchange servers or between Connection and Active Directory domain controllers, confirm that the necessary ports are opened. d. Basic network checks to confirm TCP/IP connectivity. I have setup Key Mapping, but anytime I push one of the keys to transfer to an extension, I get a message saying "The call cannot be transferred".
A new UM IP gateway is being created for the Pool.